Refund policy

Return & Refund Policy

At Seth Ji Jewels, we strive to provide premium-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Return Window

Returns are accepted within 7 days of the date of delivery.
Requests made after 7 days of delivery will not be accepted

2. Return Eligibility

To be eligible for a return:

The product must be unused, unworn, and in its original condition.
The item must be returned with its original packaging, tags (if any), and accessories.
A valid order ID or proof of purchase is required.

3. Size-Related Returns

All product dimensions and sizes are clearly mentioned in the product description.

Please check the specifications carefully before placing your order.

Returns or refunds due to size-related issues will not be accepted.

4. Unboxing Video Requirement

Please record a continuous unboxing video (showing the package from all sides before opening) in good lighting.

An unboxing video is mandatory for claims related to:

Wrong product received
Damaged product
Missing item(s)

Claims without an unboxing video may not be approved.

5. Return Shipping Charges

Customers are responsible for the return shipping cost.

A ₹100 return shipping fee will be deducted from the refund amount.

Original shipping charges (if any) are non-refundable.

6. Non-Returnable Items

The following products are not eligible for return or refund:

Products showing signs of use, damage, or alteration by the customer.
Products returned without original packaging.
Products returned after 7 days of delivery.
Clearance, sale, or discounted items (unless damaged or incorrect).
Gift cards or promotional items.

7. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Share your order number along with clear photos/videos and the unboxing video.
Once verified, we will arrange a replacement or refund, depending on product availability.

8. Refund Process

After receiving and inspecting the returned product:

You will be notified regarding approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.

Processing time may vary depending on your bank or payment provider.