Refund policy

Return & Refund Policy

At Seth Ji Jewels, we strive to provide premium-quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Return Window

Returns are accepted within 7 days of the date of delivery.
Requests made after 7 days of delivery will not be accepted

2. Return Eligibility

To be eligible for a return:

The product must be unused, unworn, and in its original condition.
The item must be returned with its original packaging, tags (if any), and accessories.
A valid order ID or proof of purchase is required.

3. Size-Related Returns

All product dimensions and sizes are clearly mentioned in the product description.

Please check the specifications carefully before placing your order.

Returns or refunds due to size-related issues will not be accepted.

4. Unboxing Video Requirement

Please record a continuous unboxing video (showing the package from all sides before opening) in good lighting.

An unboxing video is mandatory for claims related to:

Wrong product received
Damaged product
Missing item(s)

Claims without an unboxing video may not be approved.

5. Return Shipping Charges

Customers are responsible for the return shipping cost.

A ₹100 return shipping fee will be deducted from the refund amount.

Original shipping charges (if any) are non-refundable.

6. Non-Returnable Items

The following products are not eligible for return or refund:

Products showing signs of use, damage, or alteration by the customer.
Products returned without original packaging.
Products returned after 7 days of delivery.
Clearance, sale, or discounted items (unless damaged or incorrect).
Gift cards or promotional items.

7. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Share your order number along with clear photos/videos and the unboxing video.
Once verified, we will arrange a replacement or refund, depending on product availability.

8. Refund Process

After receiving and inspecting the returned product:

You will be notified regarding approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.

Processing time may vary depending on your bank or payment provider.

9. Late or Missing Refunds

If you haven't received your refund:

Check your bank account.
Contact your payment provider or bank.
If the issue still persists, please contact our support team.

10. Exchanges

Exchanges are only available for:

Damaged products
Defective products
Wrong product delivered

Minor differences in colour, finish, or appearance due to photography, lighting, or screen settings are not considered defects.

Silver Collection – Return, Refund & Exchange Policy

Our Silver Collection products are sourced from selected jewellery sellers and are supplied on a No Return, No Refund & No Exchange basis.

1. No Return / No Refund / No Exchange

All Silver Collection products are non-returnable, non-refundable and non-exchangeable once the order has been delivered.

Returns or exchanges will not be accepted for:

Change of mind
Wrong size selected by the customer
Personal preference
Colour or design preference
Product no longer required
Minor variations in colour, finish or appearance that can naturally occur in jewellery

2. Damaged Product

If your product arrives damaged, broken or defective, you may be eligible for a replacement or refund after verification.

The damage must be reported within 24 hours of delivery.

3. Unboxing Video is Mandatory

For any damage or defect claim, a continuous, clear and unedited unboxing video is mandatory.

The video must:

Start before opening the package.
Clearly show the shipping package and shipping label.
Show that the package is sealed when the video begins.
Continue throughout the complete opening process.
Clearly show the product and any damage/defect.

Claims without a proper unboxing video may not be accepted.

Photos alone may not be sufficient to approve a damage claim.

4. How to Report a Damage Claim

Please contact us within 24 hours of delivery and provide:

Order number
Clear photographs of the product and packaging
Complete, continuous and unedited unboxing video
A brief description of the issue

Our team will review the submitted proof and verify the claim with our supplier/courier partner.

5. Approval of Claim

A refund or replacement will be provided only if the damage/defect claim is verified and approved by our team.

If the submitted evidence does not clearly establish that the product was damaged before or during delivery, the claim may be rejected.

6. Important

Please do not dispose of the product, packaging, box or shipping label until your claim has been reviewed and resolved.

By placing an order from our Silver Collection, the customer acknowledges and agrees to this No Return, No Refund & No Exchange Policy and the mandatory unboxing-video requirement for damage claims.